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Airport's first 'smart' store opens in Hong Kong

Smart technology means customers can 'grab-and-go'.

Hong Kong International Airport has opened a ‘smart’ convenience store.

Travelwell is the first-ever autonomous store at the HKIA and is located at the entrance to the recently opened Sky Bridge near gate 24.

The smart store sells packaged food, drinks, souvenirs and other travel essentials and operates a ‘grab-and-go’ system. Customers tap a credit card at the entrance to the store and IoT sensing technology automatically registers items as they are selected from the shelves.

As customers leave the store, their credit card is charged and receipts are available, if required, at the store exit gate.

“We’re grateful to have benefited from the support of the Airport Authority Hong Kong,” said Severine Lanthier, who heads up strategy and development in Asia at Lagardere Travel Retail. “This project represents a key milestone in our ambitious roadmap to innovate and elevate the traveller shopping experience.”

HKIA’s air bridge opened last year. It is the world's longest airside bridge and has a glass viewing floor so you can watch as planes pass beneath your feet.

More airline news

It's been a long time between trips but Bangkok Airways is back in Hong Kong.

The airline will be flying four times a week from June.

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